buildyourstore.co

Refund Policy

Last updated: 27 July 2026

The short version30 days, no hoops. If the product isn't what you expected, email us within 30 days of purchase and we'll refund you in full. You don't need to justify yourself.

Our refund policy

We offer a 30-day refund policy on all digital products purchased from buildyourstore.co.

If you are not satisfied with your purchase for any reason, contact us within 30 days of the purchase date and we will issue a full refund to your original payment method.

How to request a refund

Email support@buildyourstore.co with:

The email address used to make the purchase
Your order number, if you have it to hand

That's all we need. We don't require you to explain your reasons, complete a form, or take any further steps.

If you'd like to tell us what didn't work for you, we genuinely appreciate it — it helps us improve the product — but it is entirely optional and has no bearing on whether your refund is approved.

Processing time

We aim to acknowledge every refund request within 24 hours and to process approved refunds within 3 business days.

Once processed, the funds typically appear in your account within 5–10 business days, depending on your bank or card issuer. This timing is controlled by your payment provider, not by us.

Digital delivery and access

Our products are digital files delivered by email immediately after purchase. Because of this:

You receive full access to the product immediately, before any refund window elapses
We do not require you to delete or return the files in order to receive a refund
Following a refund, your licence to use the product ends, and any download links may be deactivated

Consumer rights

This policy is offered in addition to, and does not limit, any statutory rights you may have under the consumer protection laws applicable in your country of residence.

Note for EU/EEA and UK customersConsumer law in the EU, EEA and UK normally provides a statutory right of withdrawal for distance purchases. For digital content delivered immediately, that right may not apply once delivery has begun and you have acknowledged this at checkout. Our 30-day refund policy applies regardless — it is more generous than the statutory minimum, and you may rely on it.

Repeated refund requests

We reserve the right to decline refunds where there is clear evidence of abuse of this policy — for example, repeated purchase-and-refund cycles by the same customer. This is not something that affects customers acting in good faith.

Chargebacks

If you have a problem with your order, please contact us before initiating a payment dispute with your bank or card issuer. We will refund you directly, which is significantly faster for you than a dispute process — those typically take several weeks to resolve.

Contact

Questions about this policy? Email support@buildyourstore.co and a real person will reply within 24 hours. See also our Terms of Service.