This policy explains what personal data we collect, why we collect it, and what rights you have over it.
1. Who is responsible for your data
The data controller is Daniel Štipčák, IČO 17178959, Poznaňská 2462/3, 616 00 Brno – Žabovřesky, the Czech Republic.
Contact for any privacy matter: support@buildyourstore.co.
2. What we collect
When you buy something
- Name and email address
- Billing address and country
- Order details and purchase history
- Payment confirmation (we never see or store your full card details — see section 4)
When you contact us
- Your email address and the content of your message
When you visit the Site
- IP address, browser type, device type and operating system
- Pages visited, time spent, and referring source
- Cookie and similar identifier data (see section 6)
3. Why we use it, and our legal basis
- To deliver your purchase and provide support — necessary to perform our contract with you
- To process payments and prevent fraud — contract performance and our legitimate interests
- To keep accounting and tax records — compliance with our legal obligations
- To understand how the Site is used and improve it — legitimate interests, or your consent where required
- To measure advertising performance — your consent, where required
- To send marketing emails — your consent, which you may withdraw at any time
4. Payments
Payments are processed by third-party payment providers. We do not receive, process or store your full payment card details. Those are handled directly by the payment provider under their own security standards and privacy policies.
5. Who we share data with
We share personal data only with service providers who help us operate, and only as needed:
- Our e-commerce platform — to host the store and process orders
- Payment providers — to take payment and handle disputes
- Email and file delivery services — to deliver your product and send support replies
- Analytics and advertising platforms — to measure site and campaign performance
- Professional advisers and authorities — where legally required
We do not sell your personal data.
6. Cookies and tracking
We use cookies and similar technologies to make the Site work, to understand how it is used, and to measure advertising effectiveness. This may include advertising pixels which help us assess campaign performance.
You can control cookies through your browser settings. Where required by law, we ask for your consent before setting non-essential cookies, and you may withdraw it at any time.
7. International transfers
Some of our service providers are located outside the European Economic Area. Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.
8. How long we keep it
- Order and transaction records — for as long as required by tax and accounting law
- Support correspondence — typically up to 3 years
- Marketing contact data — until you unsubscribe or ask us to delete it
- Analytics data — in line with the retention settings of the tools we use
9. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data deleted, where no legal obligation requires us to keep it
- Restrict or object to certain processing
- Receive your data in a portable format
- Withdraw consent at any time, without affecting prior lawful processing
- Lodge a complaint with your local data protection authority
To exercise any of these, email support@buildyourstore.co. We respond within one month.
10. Marketing emails
If you consent to marketing, you can unsubscribe at any time using the link in any email, or by emailing us. Transactional emails relating to your order will still be sent.
11. Children
Our products are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
12. Security
We take reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Changes
We may update this policy. Material changes will be reflected in the “last updated” date above.